We value our clients' experience at Western Hills Animal Medical & Surgical Clinic. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.

Download & Print Questionnaire

Dr. Shana Buchanan, Dr. James Kaaz, Dr. Christine Stephenson


Read What Our Clients Say

  • "Just wanted to Thank You to Dr. Kaas and the staff for an amazing job in the diagnosis and treatment of our fur-baby, “Bones.” Upon arrival, we were quickly placed into an exam room without having to wait. Dr. Kaas briskly walked in and after a quick examination, he correctly diagnosed our sweet kitten, Bones, without hesitation or second-guessing himself. I am 47 years old and after many, many years of taking different pets to various veterinarians/clinics, I have never been 100% happy with every aspect of my pets’ diagnosis and treatment, until today! Dr. Kaas was unbelievable!! He is the most gentle, kind, knowledgeable and informed veterinarian my husband and I have ever met. The staff at Western Hills were helpful and well-trained. Bones is recovering and will live a happy, healthy life thanks to Dr. Kaas. Thank you, Dr. Kaas and the staff at Western Hills from the bottom of our hearts.Respectfully,
    Sylvia Stankewich & Bones!"
    Sylvia S.
  • "Dr. Stephenson was absolutely wonderful with our baby. When previous vet was not able to treat her cancer, Dr. Stephenson stepped in and guided us through her end stage. Just wish we had found her sooner. If and when we get a new pet, we will certainly be a patient here!"
    Donna L.
  • "Even though you were booked solid and extremely busy, you still squeezed me in for what I considered an emergency. Then when you were able to see us,I did not feel rushed at all. I still received the top quality care I would have received if I were the only patient there. This shows your true devotion to animals and why I will go no where else.
    I have and will continue to refer anyone looking for an exvellent place for pet care to you. You are appreciated more thqn you realize. Thank you."
    Kathleen K.
  • "I felt as though my pet baby was in an emergency. His regular pet would not see him that late in the day. We did not have an appt and had never been seen by Dr Kaas but was still accepted as a patient. I was extremely happy with the whole experience. Thank you Dr. Kaas and staff!!!"
    Linda F.
  • "In my CritterSitters of Montgomery business I have a client that has Barkley (severe hip dysplasia) and Sheila (bladder cancer). My client asked about acupuncture and chiropractic treatments for Barkley. I referred them to Dr. Buchanan and Western Hills. My client has advised me that not only did Dr. B take care of Barkley with love, but also Sheila. They were extremely complimentary about the care that Western Hill and Dr. B gave. The care was compared to their other Vets in Spring, Western Hill being much much much better care for their critters. Thank you Western Hills for making my referral a successful one. Delma Talley aka CritterSitters of Montgomery."
    Delma T.
  • "Western Hills Animal Clinic is great. They are always there when our darling dogs are in need. I appreciate theit friendliness and concern when we come. Dr. Stephenson and her assistant are wonderful. Dr. Is straight forward concerning conditions with the dogs and also has a great sense of humor. Thank you.

    When in need go to Western Hills."
    Marry V.
  • "Very very very good, staff are well trained, kind, knowledgeable, friendly and very helpful. I would recommend your clinic to anyone who had a pet in need. Oh, and thank you for your help with Sidney, our English Bulldog."
    Greg G.
  • "My little Bella was lovingly taken care of before & after patella surgery by Dr. Kaaz & his staff."
    Anne C.
  • "The staff was super friendly and help ease my nerves of my senior dog going under for his dental procedure. I’m so thankful that they could squeeze me in on a short notice."
  • "The entire staff is committed to providing a first rate experience to both the animals they care for as well as the families they belong to. I can highly recommend this facility to anyone."
    Debbie W.
  • "My boys are always well cared for and loved at the clinic…They get excellent care from DR Kaaz. Dr Stephenson is also exceptional."
    Jan K.
  • "Great the doc took such good care of my dog is was very impressed they seem to really care about the animals. Even went farther than they had to make sure midnight was healthy."
    Jeremiah H.
  • "As always, the staff was responsive to all my questions and more than helpful. They are friendly and professional, as well. They treat my dog with kindness and help him to feel less stressed on his visits. I trust the doctors and the staff with all my dog’s needs."
    Jean K.
  • "The staff was caring and professional. My fur babies are always well looked after. I recommend Western Hills to anyone looking for pet care."
    Jimmie G.
  • "We love this place!!! They all love our babies and take wonderful care of them. Dr. Stephenson is very passionate about her job and my babies and I love going to her. The staff is always very helpful and friendly."
    Kelly M.
  • "I have not been to a Vet in a very long time, and I never had as great an experience as with yours. You gave me and my cat excellent service. I was very impressed with the numerous feedback calls you provided. Thanks very much."
    John F.
  • "Wonderful and honest group!! Not my regular vet but if I lived closer I would definitely use on regular basis. The vet took a lot of time explaining my dog situation (sorry I forgot his name) the visit was because my local vet didn’t have the necessary equipment for testing. He was very personable and gentle! Can’t thank them enough for being so kind during this difficult situation with my dog (the love of my life)."
    Louise B.
  • "Very nice veterinarians and veterans techs. Love their prices are reasonable. Overall love this place and the way they treat their patients."
    Brittany S.
  • "Very cordial reception, got right in, and saw staff quickly. Everybody was extremely friendly and asked a lot of questions of Zoey’s condition. Can you be my doctor? By the way, she is already showing improvement. Thank you!!"
    Mary C.
  • "Dr. Kaaz and all of the staff are very friendly, knowledgeable and take the time to get to know our pets and keep us informed as owners throughout their care. Thank you to all at Western Hills!"
    Denise D.


Find us on the map

Office Hours

Our Regular Schedule


7:00 am-6:00 pm


7:00 am-6:00 pm


7:00 am-6:00 pm


7:00 am-6:00 pm


7:00 am-6:00 pm


7:00 am-12:00 pm